We are truly living in unique times. The coronavirus pandemic is impacting everyone from our families, to our businesses, to our first responders who are bravely on the front lines. As the situation continues to affect our world, we wanted to reach out and update you on how we’re supporting our employees, our community and you—our customers and partners.
Above all else, our thoughts are with those affected by the virus, particularly those who are sick. We wish them a speedy recovery, and we remain inspired by our healthcare workers and others who are caring for people around the world.
Supporting Our Employees, Vendors, and Temporary Staff
It is imperative that we take care of our people—including employees, vendors and temporary staff—and the communities they work in. We’ve taken actions to reduce the need for people to come into our offices across the globe, based on local conditions. At the same time, we know that customers rely on Comploft services, and we are committed to keeping them running smoothly. A limited number of staff continue to work in some offices, because certain jobs can only be done onsite—like those who need to access the most sensitive content for customer safety and security.
Ensuring Uptime for Customers and Partners
We understand the importance of keeping all of your systems up-and-running during this time. We maintain comprehensive business continuity arrangements that are regularly tested as part of our ongoing business continuity and disaster recovery program. We’re actively monitoring our services to ensure we meet our contractual commitments in our service-level agreements (SLAs). And, as many of you would like to understand more about our business continuity efforts, we’ll be sharing a webinar in the coming days that will provide a more in-depth look at our processes.
We also know that, for many customers, this time has meant even more disruption to their businesses, with extreme swings in customer demand and stress on certain channels. That’s why we’re working across product areas where excess capacity may exist to help avoid disruptions, as well as partnering with telco providers to ensure we manage congestion on our networks.
A moment like this is a reminder about how we all need to band together to overcome challenges and complexities.
Our teams are here for you, and we’ll continue to keep you updated and informed.